Foundational Skills in
Making Conflict Work
Habilidades básicas para gestionar los conflictos
This training was presented on
May 20, 2026
REPLAY & RESOURCES
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TRAINING DETAILS:
In today’s world of work, three things are certain: there will be change; there will be stress; and these two factors will lead to conflict. Unattended conflict can have a disastrous effect on the well-being of teams and organizations. How do we bring our teams together in the face of shifting mandates, resource shortages, and other stressors?
Healthy conflict can be a source of growth, opportunity, and success. This training provides foundational skills in conflict resolution.
Participants will be able to:
- Understand why conflict happens and recognize the dangers of unmanaged conflict
- Identify common sources of conflict within teams
Learn strategies to effectively work with different conflict management styles
En el mundo laboral actual hay tres cosas seguras: habrá cambios, habrá estrés, y estos dos factores darán lugar a conflictos. Un conflicto desatendido puede tener un efecto desastroso en el bienestar de los equipos y las organizaciones. ¿Cómo logramos que nuestro equipo se mantenga unido cuando las órdenes cambian, hay escasez de recursos y otros factores estresantes?
Un conflicto saludable puede ser una fuente de crecimiento, oportunidad y éxito. Esta capacitación brinda habilidades fundamentales para la resolución de conflictos.
Los participantes podrán:
- Comprender por qué surgen los conflictos y reconocer los peligros de los conflictos no gestionados
- Identificar las fuentes habituales de conflicto dentro de los equipos
Aprender estrategias para trabajar de manera eficaz, con diferentes estilos de gestión de conflictos
Who Should Attend: All staff of family resource centers (FRCs), Child Abuse Prevention Councils (CAPCs), community-based organizations, and other child- and family-serving systems.
IMPORTANT TRAINING INFORMATION:
- This is a webinar-style training. This means that you will not be on camera and will not be able to see other learners. This training will not include breakout rooms. Opportunities to interact with the presenter(s) and other participants will be included.
- This training will NOT be recorded.
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INFORMACIÓN IMPORTANTE SOBRE EL CURSO:
- Este curso es de tipo seminario por internet. Esto significa que usted no estará en cámara y no podrá ver a otros alumnos. Este curso no incluirá salas de descanso. Se incluirán oportunidades para interactuar con el presentador o presentadores y con otros participantes.
- Este curso NO se grabará.
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MEET THE SPEAKER
John Borthwick is an ordained minister in The Presbyterian Church in Canada. He is an experienced teacher and facilitator, specializing in the areas of trauma, resilience, and compassion fatigue, as well as conflict mediation, coaching skills, and leadership development. He has worked with non-profit boards, universities, faith communities, and emergency and police services.
John has a BA in History from McMaster University and a Masters of Divinity from Knox College. John holds a Certificate in Conflict Management and Congregational Leadership from Conrad Grebel University College and has been trained in several other crisis and mental health certifications.
