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Creating the “Next Normal” in Human Services: Redesigning Service Delivery to Increase Capacity and Meet Demand
January 28 @ 3:00 am - 4:15 am PST
While the safety net workload continues to grow, human services agencies across the country are balancing new health and safety protocols, the transition and adjustment to alternative work models, and workforce capacity impacts as staff are personally impacted by the pandemic. And, despite this growth in workload, they are facing the reality that waivers will eventually go away, bringing back the renewal tasks.