Calming the Storm: Foundational Skills in Verbal De-escalation
February 16 @ 10:00 am - 11:15 am PSTFREE
It is inevitable that, as helping professionals, we encounter individuals who are frustrated, angry, and dissatisfied and who unleash these emotions onto us. These interactions can range from uncomfortable to frightening and can leave us feeling frustrated, fearful and “on edge.” Without the skills and confidence to handle these situations, we run the risk of damaging our relationships with others as well as contributing to our own emotional exhaustion and burnout. Verbal de-escalation is a set of practical skills that reduces the level of emotional and behavioral agitation, leads to a safer workplace, and results in less emotionally damaging outcomes.